Refund policy

1. Nature of Our Products

All products sold on checkouthealth.store are digital and delivered electronically — including but not limited to:

  • Downloadable training programs (PDF/digital files)
  • Downloadable nutrition and macro coaching plans
  • Online/remote personal training and coaching services

No physical items are shipped, and once a digital file is delivered or a coaching service has begun, it cannot be "returned" in the traditional sense.

2. Refund Eligibility

We offer refunds in the following situations:

  • Faulty or inaccessible files — the download link doesn't work, the file is corrupted, or you never received access within a reasonable time after purchase.
  • Duplicate purchase — you were accidentally charged twice for the same product.
  • Product materially not as described — the content delivered is substantially different from what was listed on the product page.

Refund requests must be submitted within [X] days of purchase to be considered.

3. Non-Refundable Situations

Refunds will generally not be granted where:

  • The digital file has already been downloaded and there is no technical fault.
  • You've changed your mind after accessing the program or plan.
  • A coaching session or call has already taken place.
  • The request is made after the refund window stated above has passed.

4. Coaching Services & Subscriptions

For ongoing services (e.g. Online Personal Training – Monthly, Elite 1-on-1 Coaching Package, Annual Mastermind Coaching):

  • You may cancel future billing at any time before the next billing date; see our [Cancellation Policy] for details.
  • Amounts already paid for the current billing period (month/quarter/year) are generally non-refundable once coaching for that period has started, except where required by law or at our discretion for unused, un-started periods.
  • If you cancel partway through a prepaid multi-month package, refunds for the unused portion are considered on a case-by-case basis.

5. How to Request a Refund

To request a refund, contact us with:

  1. Your order number
  2. The email address used at checkout
  3. A brief description of the issue

Contact: [insert support email] · Response time: we aim to respond within [X] business days.

6. Processing Time

Approved refunds are processed back to your original payment method within [X–X] business days, though your bank or card provider may take longer to reflect the refund.

7. Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection law (for South African customers, this includes rights under the Consumer Protection Act, 68 of 2008, where applicable to digital goods and services). If any part of this policy conflicts with a right you're entitled to by law, your legal rights take precedence.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.